Shipping Policy for Studio Sirona
Effective Date: 27, January 2025
This Shipping Policy outlines the terms and conditions regarding the delivery of our products. As a digital product store, we strive to ensure a seamless experience for our customers.
1. Digital Products Only
Studio Sirona exclusively offers digital products, including website templates and graphic assets. No physical items will be shipped. Upon successful payment, you will gain immediate access to your purchased digital files.
2. Instant Download
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Delivery Method: All products are delivered via instant download directly through our website at www.studiosirona.com.
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Access to Files: After completing your purchase, you will receive a confirmation email with a download link. You can also access your files by logging into your account on our website and navigating to the "My Purchases" section.
3. File Formats
Our digital products are provided in industry-standard formats such as:
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Website templates: Available as a ZIP file
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Graphic assets: PNG, JPG, PDF, or Canva templates as specified in the product description.
Please ensure that you have the necessary software or platforms to utilize these files.
4. Technical Assistance
If you encounter any issues with downloading or accessing your files, please contact our support team at support@studiosirona.com. We aim to respond within 24-48 hours (Monday to Friday, excluding public holidays in the UK).
5. Refunds and Exchanges
Due to the nature of digital products, all sales are final, and we do not offer refunds or exchanges. Please review product descriptions carefully before purchasing. For more information, see our Refund Policy.
6. Download Expiry
Download links remain active for 30 days after purchase. Please save your files to a secure location as soon as possible to ensure uninterrupted access.
7. International Customers
Studio Sirona welcomes customers worldwide. However, all transactions are processed in GBP (£). Any applicable taxes or fees are calculated at checkout based on your location.
8. Updates to Products
From time to time, we may update our products to improve functionality or compatibility. Customers who have purchased the original version may be eligible for free updates. Details will be provided in the product description or via email.
By purchasing from Studio Sirona, you agree to our Shipping Policy and Terms of Service. For further information, please contact us at support@studiosirona.com.