Refund Policy for Studio Sirona
Effective Date: 27, January 2025
At Studio Sirona, we are committed to providing high-quality digital products that meet the needs of our customers. Due to the nature of digital downloads, we have established the following refund policy:
1. No Refunds for Digital Products
All sales of digital products, including website templates and graphic assets, are final. Once your payment has been processed and the files have been downloaded, we cannot offer refunds, returns, or exchanges.
2. Instant Download
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Delivery Method: All products are delivered via instant download directly through our website at www.studiosirona.com.
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Access to Files: After completing your purchase, you will receive a confirmation email with a download link. You can also access your files by logging into your account on our website and navigating to the "My Purchases" section.
2. Product Descriptions
We encourage you to carefully review the product descriptions, details, and compatibility requirements before making a purchase. If you have any questions or need further clarification, please contact us at support@studiosirona.com before completing your purchase.
3. Exceptional Circumstances
Refunds may be considered in exceptional circumstances, such as:
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You accidentally purchased the same product twice.
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You did not receive the download link and our support team is unable to resolve the issue.
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The product is proven to be defective or not as described.
If you believe your case qualifies for a refund under these conditions, please contact us at support@studiosirona.com within 7 days of your purchase. Include your order number, a description of the issue, and any relevant screenshots or evidence.
4. Resolution Process
Once we receive your refund request, our team will review it and respond within 5-7 business days. If your request is approved, we will issue the refund to your original payment method.
5. Technical Support
If you encounter any issues with downloading or using your digital product, our support team is here to help. Please reach out to us at support@studiosirona.com for assistance before requesting a refund. Most technical issues can be resolved quickly.
6. Updates and Compatibility
Studio Sirona strives to ensure our products are compatible with the stated platforms and tools at the time of purchase. However, we cannot guarantee compatibility with future software updates or platform changes. Refunds will not be issued for incompatibility resulting from changes to third-party platforms.
From time to time, we may update our products to improve functionality or compatibility. Customers who have purchased the original version may be eligible for free updates. Details will be provided in the product description or via email.
By purchasing from Studio Sirona, you agree to our Shipping Policy and Terms of Service. For further information, please contact us at support@studiosirona.com.